Refund and Returns Policy

Return Your Item(s) in 5 Easy Steps.

NLG Ghana easy return promise.

1) Login and go to ORDERS. Then click on the order of the item(s) you wish to return

2) Select the number of items you wish to return, the reason of the return and give us more details to help us identify the issue with the product

3) Select your preferred refund method

a)   Return policy

* HOW TO RETURN A PRODUCT?

   If your item is eligible, you can request a return through your account (“My Orders” section)          HERE

Note that you have up to 10 days for eligible items to make a return request after your order has been delivered

Not all products can be returned on NLG GHANA, so please review the NLG GHANA RETURN POLICY below in order to verify if your item matches our eligibility conditions.

* WHAT IS THE RETURN DELAY ON NLG GHANA?

   Almost all NLG GHANA products can be returned 10 days after

   Delivery. i.e.: If I were delivered the 5th, I can return my product up to

   The 15th provided that it’s not from a restricted category (such as

   Underwear’s, health and beauty,).

NB:

  – If your item was delivered for more than 10 days, you won’t be

   Able to request a return from NLG GHANA anymore for it.

   However, if your item has a guarantee you might submit it to your

   Seller’s service center for assistance.

* WHAT ARE THE PREREQUISITES AND PROCEDURES TO RETURN

   A PRODUCT?

   Prerequisites for an eligible return request:

   The product shall not be from the following categories:

   Underwear’s, health and beauty, IP or TV subscriptions, food and

   Supermarket,

–  The product and its package are in good state (not broken or

    Spotted)

–   The product should be deposited to the chosen drop-off station

     (Following your online return request)

–    The product state should match your return reason

–    The preferred refund method and additional details must be

     Provided along with the request

     Every returned item will be verified by our team

–    If your return reason is verified and approved, you’ll be refunded

     As per your preferred refund method.

–   If your return reason is not approved, you won’t be refunded and

    The item will be turned back to you.

Products ordered by Postal Shipping method are non-returnable for change of mind reason

Conditions & return reasons:

You can request a return if you have changed your mind about an item AND if it has not been opened except for the following items, for hygiene and security reasons: swimwear, underwear, lingerie, earrings, cosmetics, fragrances, groceries, food supplements, software, tickets, and adult products.

d) Refund policy

*   WHEN THE RETURN IS VALID, HOW I AM BEING REIMBURSED?

    As soon as our quality check team have verified your return and it

    Is valid, you can be refunded in 48 hours.

    In the event you have selected “Voucher” or “Coupon code” as

    Refund method, you will receive a coupon code through email or

    SMS and it will also be available HERE among your NLG GHANA

    Credits in your account.

   Then, as soon as you have it copied, you can used your voucher at

   The checkout level as per indications HERE

NB

–  You cannot use more than 1 coupon code per order and a single

   Coupon code cannot be used by two different users.

–  We would highly recommend you to select NLG GHANA Pay as

   Refund method for a secured and effortless experience

* HOW TO USE MY VOUCHER?

    In the event you have selected “Voucher” or “Coupon code” as

    Refund method, you will receive a coupon code through email or

    SMS and it will also be available HERE among your NLG GHANA

    Credits in your account.

   Then, as soon as you have it copied, you can used your voucher at

    The checkout level as per indications HERE

NB

–   You cannot use more than 1 coupon code per order and a single

     Coupon code cannot be used by two different users.

*   WHEN THE RETURN IS NOT VALID, HOW I AM BEING INFORMED?

    If your return is rejected, NLG GHANA will contact you and provide

    You with the rejection reason along with the item’s return

    Shipment status.

*   MY ITEM WAS DISCOUNTED THANKS TO A PROMO OR A

    COUPON CODE… WHAT WILL BE REIMBURSED?

    For the promo items note that you’ll always be reimbursed what

    You paid only.

    i.e.: If you ordered a promo product at GH¢200 while his original

    Price was GH¢400, you’ll be reimbursed the GH¢200 you paid.

    For the coupon codes, accordingly with the circumstance you’ll

    Either be reimbursed the full product value (discount + paid price)

    Or only what you paid.

    i.e.: refund vouchers will always be fully reimbursed while promo

    Code might not be.

   Thanks for visiting this page and be informed that you can get

    More information about our return and refund delays HERE

C)  Return & Refund delays

*    PRODUCT DROP OFF DELAY

     As soon as your online return request has been submitted, you

     Have up to 5 days to drop your item at the pickup station that

    Would be indicated while submitting your return request.

     Nonetheless, in some circumstances you might be eligible for a

     Pick up at your delivery address; but that implies some

     Prerequisites and instructions:

  –  You shall be informed about your eligibility for return pickup

      When submitting your request

  –  Our pickup service will do not more than 3 pickup attempts (you

     Have to make sure you’re available on call and in an accessible

     Zone)

  –  Your item might not be accepted if at first glance it is in a

     Used/defective condition

  –  No additional fee shall be required by NLG GHANA for your return

     To be processed

*   REFUND DELAY

     All refunds procedures are being addressed in 5 – 10 days.

    Note:

   The refund delay goes from the day you register your online return

    Request till the day you’re reimbursed.

   Therefore, in order to ensure a quick issue resolution and quick

   Refund processing you’ll be expected to quickly proceed to your

   Item deposit when required.

   Also, you will be informed at every step of your return process till

   You are refunded.

   USUALLY REFUNDED IN 10 days.

4)  Choose your ideal return process: Return the item yourself to one of our eligible drop-off stations or let us handle it by picking-up the item from you

5)  Check your information and submit your return request

You can now initiate a return within 10 days if you receive a wrong, damaged, defective or counterfeit item. When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging. We recommend that you keep the original carton and packaging materials for a smooth and easy return.

If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid. You can request a return if you have changed your mind about an item AND if it has not been opened except for the following items, for hygiene and security reasons: swimwear, underwear, lingerie, earrings, cosmetics, fragrances, groceries, food supplements, software, tickets, and adult products.

ENJOY AN EASY RETURN AND REFUND ONLINE POLICY

You have up to 10 days for eligible items to make a return request after your order has been delivered

PREPARE THE ITEM

Place the item in its original packaging, including any accessories, tags, labels or freebies.

DROP OFF THE ITEMS OR SCHEDULE A PICK UP

Place the item(s) in their original packaging with all accessories and drop off your item(s) or schedule a pick-up with one of our agent

REFUND PROCESSED

Once we receive your returned item, we will inspect it and process your refund within 10 business days via voucher or bank transfer depending on your selected option. See our timelines